Are you wondering how to return a Leesa mattress? If so, you’re not alone. Many customers have questions about the return process for their Leesa mattress, from how long it will take to how to go about getting a refund. In this article, we’ll provide a step-by-step guide for how to return a Leesa mattress and get your refund. We’ll go over the necessary paperwork, the timeline for returns, and how to make sure your return goes smoothly. Read on for all the details you need to know about how to return a Leesa mattress.
What You Need to Know Before Returning a Leesa Mattress
Leesa Mattress Return Policy
Leesa offers a 100-night risk-free trial period, so you can try out a mattress before making a long-term commitment. If you decide it’s not right for you, you can return it for a full refund. Before returning your mattress, you must contact Leesa customer service to get an authorization number and instructions on how to proceed.
Preparing Your Mattress for Return
To be eligible for a refund, you must keep your Leesa mattress in good condition. This means making sure it’s clean and free from all debris, stains, and odors, and that it’s wrapped securely in its original packaging. You’ll be responsible for paying for the return shipping, so make sure to use a reliable carrier and track the package to ensure it arrives safely. Once your mattress is received and inspected by Leesa, you will receive a full refund to your original form of payment.
Step-by-Step Guide to Returning a Leesa Mattress
Contact Leesa Customer Service
The first step to returning a Leesa mattress is to contact their customer service team. You can do this by phone, email, or chat. They will be able to provide assistance and answer any questions you may have about the return process.
Book Your Return Pick-up
Once you have contacted Leesa’s customer service team, they will help you book a return pick-up. This can be done at a time and location that is convenient for you. The pick-up team will come to your home to collect the mattress.
Package Your Mattress
Once you have scheduled your return pick-up, it’s time to package your mattress. Leesa recommends that you use the original packaging, but you can also use any other suitable box. Make sure to secure the mattress in the box with tape and make sure that the box is free of any damage or tear.
Await the Refund
Once the mattress has been collected, Leesa will refund your money. This will usually take 5-7 business days, depending on your payment method. Once the refund has been processed, you will receive an email confirmation.
Frequently Asked Questions
Is there a fee for returning a Leesa mattress?
No, there is no fee for returning a Leesa mattress. If you have purchased a mattress from Leesa and you decide to return it within the 100-night trial period, you are eligible for a full refund. You will have to cover the costs of shipping, however. The return process is as follows:
- Contact the Leesa customer support team and request a return or exchange.
- Wait for the customer service representative to provide you with a return address.
- Pack the mattress in its original box and make sure it is securely sealed.
- Drop off the mattress at the designated return address.
- Once the mattress is received by Leesa, they will issue your refund.
It is important to note that Leesa mattresses must be returned within the 100-day trial period to be eligible for a full refund. Returns after this period may be subject to a restocking fee.
Is there a deadline for returning a Leesa mattress?
Yes. Customers have 100 days from the date of delivery to initiate a return. Any refunds or exchanges must be requested within this time frame. Customers should keep their original packaging in case of a return. Leesa also offers free pickup for returns.
How long does it take to process a refund for a returned Leesa mattress?
- Contact Customer Service: Contact Leesa’s customer service team to initiate a return. The customer service team can answer any questions and provide a Return Merchandise Authorization (RMA) number.
- Ship the Mattress: Once you have the RMA number, pack the mattress in its original packaging and arrange for shipment back to Leesa. The cost of shipping is the responsibility of the customer.
- Processing Refund: After the mattress is received and inspected by Leesa, the refund process begins. Depending on the method of payment, the refund is typically processed within 5-7 business days.
How do I return a Leesa mattress purchased from a third-party retailer?
Step 1: Contact the third-party retailer you purchased from. Determine if their return policy covers Leesa mattresses.
Step 2: If the third-party retailer’s return policy does not cover Leesa mattresses, contact Leesa directly.
Step 3: Contact Leesa and request a Return Merchandise Authorization (RMA) number.
Step 4: Once you have received the RMA number, pack up the mattress and contact a third-party shipper to arrange pick up.
Step 5: Make sure to include the RMA number, your name, and contact information in the box.
Step 6: Once the mattress arrives at Leesa, they will inspect it and process your refund.
Step 7: You will receive an email confirmation that your refund has been processed.
Step 8: The refund should be credited back to your original payment method within 10 business days.
Does Leesa Offer a Trial Period for its Mattresses?
Yes.
- Leesa offers a 100-night risk-free trial for all mattresses. If customers are not happy with their mattress during the trial period, they can contact customer support to initiate a return.
- Trial period: 100 nights.
- Return window: Returns must be initiated within the 100-night trial period.
- Return fee: All returns are free of charge.
- Pickup: Leesa will pick up the mattress from the customer’s home.
- Refund: Customers will receive a full refund of their purchase.
The trial period is a great way for customers to test out their mattress and make sure it’s the right fit. If they are not completely satisfied, they can easily initiate a return and get their money back.
Conclusion
Returning a Leesa mattress is a straightforward process that requires minimal effort. By following the steps outlined above, customers can easily receive their refund and feel confident that they have made the right decision. With Leesa’s generous return policy and customer service, returning a mattress has never been easier.
