How to Return a Casper Mattress: A Step-by-Step Guide to Mattress Returns

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If you are looking to return your Casper mattress, you are in luck! This article will provide you with a step-by-step guide on how to return a Casper mattress and get your money back. You will learn about the Casper return policy, the steps for returning your mattress, and the different ways you can get your money back. Whether you are unsatisfied with your purchase or just want to exchange for another mattress, this article will give you the information you need to make the process as easy and painless as possible. So let’s get started and learn how to return a Casper mattress.

What is a Casper Mattress?

What Is A Casper Mattress?
Casper Mattress is an online mattress retailer offering a variety of mattress models in sizes Twin to California King. Its mattresses are made of proprietary foam layers, which support the body while providing comfort and cooling. Its mattress models are designed to provide pressure relief and motion isolation, while giving sleepers the support they need. Casper mattresses come with a 10-year warranty.

What does Casper do with returned mattresses?
Casper has a 100-night trial period where customers can test out the mattress and return it for a full refund if it does not meet their needs. Casper mattresses returned through this process are donated to charity or recycled.

Reasons to Return a Casper Mattress

Reasons To Return A Casper Mattress

Reason Timeframe
Change of Mind Up to 100 days
Warranty Issue Up to 10 years
Product Defect Up to 10 years

Casper offers customers a 100-day trial period to return their mattress for a full refund if they are not completely satisfied. Beyond that, customers can return their mattress if it is covered under warranty or if there is a product defect within 10 years of purchase.

How to Return a Casper Mattress

How To Return A Casper Mattress

Step 1: Review the Return Policy

It is important to review Casper’s return policy carefully to ensure you are eligible for a refund. Casper offers a 100-night trial, with a full refund available for mattresses returned within the trial period. The return policy also outlines the types of mattress defects for which a refund or exchange is available.

Step 2: Contact Casper

Once you have reviewed the return policy and determined that you qualify for a refund, you will need to contact Casper. You can reach Casper’s customer service team via phone or email. They will provide you with additional information and instructions on how to proceed with the return process.

Step 3: Return the Mattress

Casper will provide you with a return shipping label and instructions on how to package and return the mattress. Mattresses must be returned in their original condition and packaging. Once the mattress has been received and inspected, you will be issued a refund.

Step 4: Receive Your Money Back

Once Casper has received and inspected your returned mattress, you will receive a full refund of the purchase price. The refund will be issued to the original payment method. Depending on the payment method, it may take several business days for your refund to be processed.
Note: Make sure to keep the original purchase receipt in case you need to return your mattress.

What Does Casper Do With Returned Mattresses?

What Does Casper Do With Returned Mattresses?

Return Type Casper Action
New Mattress Casper will donate the mattress to charity.
Opened Mattress Casper will recycle the mattress.
Damaged/Defective Mattress Casper will recycle the mattress.

Casper takes a responsible approach to returned mattresses. Any new mattresses that are returned will be donated to charity. If a mattress has been opened, or is damaged or defective, Casper will recycle the mattress. This helps to reduce the amount of waste going to landfill and ensures that the mattress is disposed of safely.

Advantages and Disadvantages of Returning a Casper Mattress

Advantages And Disadvantages Of Returning A Casper Mattress

Advantages:

  • 100-night sleep trial: Casper offers a 100-night sleep trial where you can try out the mattress before committing to it.
  • Free returns: Casper covers the cost of return shipping, so you don’t have to pay anything to return the mattress.
  • Money-back guarantee: You’ll get a full refund if you return the mattress within the 100-night trial.

Disadvantages:

  • Shipping times: It can take up to three weeks for Casper to receive and process the return.
  • Mattress must be in good condition: Casper reserves the right to reject returns if the mattress is damaged or unclean.
  • Cannot exchange mattress: You cannot exchange the mattress for a different model once it has been returned.

Additional Considerations

Shipping Fees: Customers must pay for the cost of return shipping. Customers may also incur a restocking fee of up to 15% of the original purchase price.

Cancellation Policy: If a customer cancels an order prior to shipment, the customer will be refunded the full purchase price.

Warranties: Casper Mattresses are covered by a 10-year warranty against manufacturer defects. Customers must contact Casper customer service for assistance with warranty issues.

Exchanges: Customers may exchange their mattress for a different size or model within the first 100 days of purchase. A full refund of the purchase price will be issued for mattresses exchanged within the first 100 days. After the first 100 days, customers will receive a partial refund of up to 50% of the purchase price.

Returns: Customers may return their mattress within the first 100 days of purchase for a full refund of the purchase price. After the first 100 days, customers will receive a partial refund of up to 50% of the purchase price.

Fees:

Type Fee
Return Shipping Customer must pay for cost of return shipping
Restocking Up to 15% of the original purchase price
Exchange Full refund for mattresses exchanged within 100 days, partial refund (up to 50%) after 100 days
Return Full refund for mattresses returned within 100 days, partial refund (up to 50%) after 100 days

Frequently Asked Questions

How long does it take to process a Casper mattress return?

Once your Casper mattress is picked up:

  • Casper reviews your mattress return request within three business days.
  • If your mattress return is approved, Casper will process your refund within seven business days.
  • It may take up to 10 business days for the refund to appear on your credit card statement.

If your mattress return is denied:

  • You will receive an email notification from Casper within three business days.
  • The notification will explain why your return was denied.

Is the Return Shipping Free?

  • Casper: Casper offers free return shipping.
  • Amazon: Amazon’s return policy varies by seller, but most sellers offer free return shipping.

Casper and Amazon both offer free return shipping for their mattresses. If you decide to return a mattress purchased from Casper, you’ll be able to take advantage of their free return shipping. If you purchased your mattress from Amazon, you’ll need to check the seller’s return policy. Most Amazon sellers offer free return shipping.

What is the Return Policy for Casper Mattresses?

Casper mattresses come with a 100-night trial period. If you decide that your Casper mattress is not the right fit for you, you can return it for a full refund within the trial period. Casper will arrange for a free pickup and full refund. Mattresses must be clean and undamaged for a return to be accepted.

Are There Any Restocking Fees When Returning a Casper Mattress?

Casper offers free returns, so you don’t have to worry about paying a restocking fee when you return your mattress. Casper will arrange for a local charity to pick up your mattress, and you’ll get a full refund in the form of a credit to your original payment method. No restocking fees will be charged.

  • Log in to your Casper account to begin the return process.
  • Schedule a pickup time with a local charity and make sure to have your mattress ready for pickup.
  • You’ll get a full refund once the pickup is complete.

Casper also offers a 100-night trial, so if you decide the mattress isn’t for you, you can return it for a full refund minus the cost of the trial period.

Is there a Time Limit for When a Casper Mattress Can be Returned?

Casper has a 100-night trial period for their mattresses, allowing consumers to return their mattress for a full refund within 100 nights of purchase. Customers must contact Casper within the 100-night trial period to initiate a return. Refunds are issued within two weeks of the return being received and processed.

Conclusion

Returning a Casper mattress is easy. With the 100-night sleep trial and hassle-free return policy, you can rest assured knowing you can get your money back if the mattress doesn’t work for you. Casper also offers free shipping and free mattress removal for most locations. Follow the steps above to ensure your return process goes smoothly.

References

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