Are you looking for advice on how to return your Nectar mattress? In this article, we will provide you with a simple, step-by-step guide on how to easily return your Nectar mattress in five easy steps. By following these five steps, you can ensure that you get your money back quickly and without hassle. So, if you’re looking to learn how to return your Nectar mattress, keep reading!
Step 1: Gather the Necessary Materials
To return your Nectar Mattress, you’ll need to collect a few items before you start the process. Be sure to have the following items on-hand:
- Your Nectar Mattress
- A box, large enough to fit the mattress
- A roll of packing tape
- A sharp pair of scissors
Once you have all the items you need, you’ll be ready to move on to the next step of how to return your Nectar Mattress.
Step 2: Contact Nectar Customer Service
To begin the return process, you must first contact Nectar’s customer service team via email or phone. You can find contact information on their website. Make sure to have your order number ready for the customer service team. Once you’ve contacted them, they will provide you with instructions on how to proceed with your return. Important: You must contact Nectar within the allowed return window (30 days from the day of delivery). If you do not, you will not be able to return the mattress.
Step 3: Prepare the Mattress for Return
Before returning the mattress, you must make sure it is clean and free of any debris, soiled materials, or damage. Start by removing all sheets, pillows, and mattress covers from the mattress. Vacuum the mattress to remove any dust, dirt, and debris that may have accumulated during its use. Inspect the mattress for any signs of stains or damage, and if found, try to remove them with a damp cloth and some mild detergent. Once the mattress is clean and free of any debris, make sure to fold it back up into its box, and secure it with the provided straps. Once packed, the mattress is ready for return.
Step 4: Schedule a Pick-up
Nectar offers free mattress pick-up for all returns. You can easily schedule a pick-up online or by calling their customer service team. When scheduling, you’ll need to provide your contact information, a valid address, and the details of the item you’re returning. You must also have the mattress ready for the pick-up when the time comes. The carrier will pick up the mattress from your doorstep and will provide you with a return tracking number. Nectar offers to cover the shipping cost of returning the mattress.
Step 5: Receive Your Refund
- Review Your Refund Details: Once your mattress has been picked up and processed, you will receive an email with the details of your refund.
- Receive Refund: Once your refund is processed, you will receive a confirmation email. Depending on your payment method, you will receive the refund in your account in 2-3 weeks.
Frequently Asked Questions
What is the Time Frame for Returning the Mattress?
Nectar offers a 365-night home trial period, during which customers can return their mattress for a full refund. Customers must initiate the return process within the first 365 nights of their purchase. Once the return process is initiated, customers must have their mattress picked up within 14 days.
Do I Need to Pay for Return Shipping?
Nectar offers free return shipping for all customers. You will be provided with a free return shipping label and instructions on how to package the mattress for return. Nectar covers all return shipping costs.
What if I am not Satisfied with the Mattress?
Nectar offers a 365-night sleep trial, so customers can test out their mattress and return it for a full refund if not satisfied within that time frame. Customers also have the option to exchange the mattress for a different model at no extra cost. To initiate a return or exchange for the mattress, customers should contact Nectar’s customer service team.
Is there a fee for returning the mattress?
No, there is no fee for returning a Nectar mattress. Customers can return their mattress for free within the 365-night trial period. Nectar will provide a return label, and customers can schedule a pickup with a local carrier. After pickup, Nectar will issue a full refund within 7-10 business days.
What Happens to the Mattress Once It Is Returned?
Once the mattress is returned, Nectar will inspect it and if it passes their quality check, they will donate it to a local charity or recycle it. If the mattress does not pass the quality check, Nectar will dispose of it in a safe and responsible manner.
The return process of the Nectar mattress is straightforward and easy to follow. With the five steps outlined in this article, you can quickly and easily return your Nectar mattress. Make sure to double check the policy information before taking any action to ensure you have all the necessary information you need to return your mattress.