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How to Return a Purple Mattress – A Step-By-Step Guide to Hassle-Free Mattress Returns

» Mattresses » Mattress Brands » How to Return a Purple Mattress – A Step-By-Step Guide to Hassle-Free Mattress Returns

Are you looking for an easy way to return your Purple Mattress? No worries, returning your Purple Mattress is hassle-free! This article outlines the simple steps you need to take to return your Purple Mattress quickly and easily. From how to initiate the return to how to get a full refund, this guide explains everything you need to know about how to return your Purple Mattress hassle-free.

What Does Purple Do with Returned Mattresses?

What Does Purple Do With Returned Mattresses?

  • Recycling: Purple recycles mattresses that are returned. This helps to reduce waste in landfills and reduce the strain on natural resources.
  • Donating: Purple donates returned mattresses to local charities and other organizations in need.
  • Reusing: Purple has a mattress re-use program where returned mattresses are refurbished and then sold at a discounted price.
  • Re-purposing: Purple re-purposes returned mattresses and uses them in other products such as furniture, bedding, and pet beds.

Purple also offers a hassle-free return process. Once a mattress is returned, it will be picked up and processed within 3-5 days. The entire return process typically takes up to two weeks, depending on the location of the customer and how long does Purple mattress take to ship.

How to Return Your Purple Mattress Hassle-Free

How To Return Your Purple Mattress Hassle-Free

Step 1: Get in Touch with Customer Support

Reach out to Customer Support to get the return process started. Provide the Customer Support representative with your order information and they’ll walk you through the return process.

Step 2: Prepare for Mattress Return

Next, you’ll need to prepare the mattress for return. Make sure the mattress has been cleaned and is free of any debris. Once you’ve prepared the mattress, you’ll need to package it up for pick-up.

Step 3: Schedule Mattress Pick-up

You’ll then need to schedule a pick-up for the mattress. The mattress will be picked up at the address associated with your order. Once the mattress is picked up, Purple will take care of the rest and will provide a full refund for your mattress.

What does Purple do with returned mattresses? Once the mattress is picked up, Purple will inspect the mattress and recycle it if it is in good condition. If the mattress is not in good condition, Purple will donate it to a local charity.

How Long Does Purple Mattress Take to Ship?

How Long Does Purple Mattress Take To Ship?

Once you place your order for a Purple mattress, the product will be shipped from the manufacturer to you within 2-3 business days. The Purple mattress can stay rolled for up to 5 days, so you don’t have to worry about it being delivered as soon as possible. The delivery time may vary based on your location.

Delivery Location Delivery Time
Continental US 2-7 Business Days
Alaska and Hawaii 3-14 Business Days

Once your mattress is shipped, you will receive an email with tracking information so you can keep an eye on its progress. If you need to return your Purple mattress, you can do so within 100 days of the original purchase.

How Long Can Purple Mattress Stay Rolled?

  • Purple Mattress can stay rolled for up to 90 days – Purple Mattress is designed to be able to be rolled and shipped for up to 90 days without any damage. This means that you can keep the mattress rolled and stored until you are ready to use it.
  • The mattress may require time to adjust – Even though the mattress can stay rolled for up to 90 days, it may require some time to adjust once you unroll it. You may notice that the mattress takes about two weeks to fully expand to its intended size and shape.
  • Frequent rolling can affect the mattress – While the mattress can stay rolled for up to 90 days, it should not be rolled and unrolled frequently. Doing so can affect the mattress’s overall durability and may cause it to break down quicker than expected.

Frequently Asked Questions

How quickly will I receive a refund for my Purple Mattress return?

Once you have completed the return process and Purple has received the mattress, you will receive a refund within 14 days. Refunds are typically processed within 2 business days, but may take up to 14 days depending on your payment method. PayPal refunds will generally be processed within 24 hours.

Are there any additional fees associated with returning my Purple Mattress?

No, there are no additional fees associated with returning your Purple Mattress. All returns are free and include a full refund of the purchase price.

Is there an expiration date for returning a Purple Mattress?

Yes, there is an expiration date for returning a Purple Mattress.

  • You have a 100-night sleep trial for returning a Purple Mattress.
  • You have to return the mattress within 100 days of purchase.
  • You also have a 10-year warranty for the mattress.
  • For warranty claims, you must contact Purple Customer Service within 10 years of purchase.

All Purple products are covered by a 100-night sleep trial and a 10-year limited warranty. The 100-night sleep trial gives you the chance to try the mattress in the comfort of your own home before deciding whether or not you want to keep it. If you decide to return the mattress, you must do so within 100 days of purchase.

For warranty claims, you must contact Purple Customer Service within 10 years of purchase. Make sure to keep your original proof of purchase and provide all requested information to receive a warranty replacement.

Are There Any Restrictions on the Condition of the Purple Mattress When Returning?

The Purple Mattress must be in original condition to be eligible for a return. This means it must be clean, free of any stains, and free of any odors. In addition, the mattress must not have been used, abused, damaged, or modified in any way. It must also be in its original packaging with all original materials included.

Is there a specific address that I must return my Purple Mattress to?

No, Purple does not require customers to return their mattress to a specific address. Instead, customers must contact Purple Customer Support to arrange for mattress pick-up. Purple will arrange for a delivery partner to pick up the mattress from your home and return it to their warehouse. Customers are also responsible for repackaging the mattress for return.

Conclusion

Returning a Purple Mattress can be a hassle-free process as long as you follow the right steps. Ensure that you are within the 100-day trial period and that the mattress is in good condition. Contact the company and obtain a Return Authorization Number and then package and ship the mattress back. The company will refund the cost of the mattress minus a $99 return fee.

References

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