Are you unhappy with your Tuft and Needle mattress? If so, you’re in luck. This “How to Return a Tuft and Needle Mattress in 3 Easy Steps” guide will walk you through the process of returning your Tuft and Needle mattress – so you can get the sleep quality you deserve. With just a few simple steps, you’ll be on your way to a great night’s sleep.
Step 1: Contact Tuft and Needle
- Call Tuft and Needle at 1-888-842-8863
- Email [email protected]
- Live Chat available on their website
When contacting Tuft and Needle, have your order number ready for faster processing of your mattress return.
Step 2: Preparing Your Mattress for Return
- Remove the cover: Unzip the cover and remove the cover from the mattress.
- Roll the mattress: Carefully roll the mattress, starting at one end and working your way to the other.
- Secure the mattress: Secure the mattress with the provided straps. This will ensure that the mattress stays compressed and undamaged during its return journey.
Step 3: Shipping Your Mattress
- Boxed and Ready: Tuft and Needle mattresses are shipped in a box and arrive ready to unbox and use.
- Free Shipping: Tuft and Needle offers free shipping in the contiguous United States.
- Shipping Time: Your mattress will arrive within 7-10 business days.
- Tracking: You can track the shipping progress of your Tuft and Needle mattress online.
- Return Shipping: Tuft and Needle will provide you with a prepaid return shipping label for a hassle-free return.
- Inspection: Once the mattress is returned, it will be inspected for any damage or stains before a refund is issued.
Frequently Asked Questions
What if I’m outside the Return Window?
Tuft and Needle offers a generous 100-day trial period for customers to decide if the mattress is suitable for them. However, if you are outside the return window, then:
- You can donate the mattress to a charity of your choice. Tuft and Needle will arrange for free pick up or you can drop it off at your local charity. You will be given a donation receipt for tax deduction.
- You can arrange for the mattress to be recycled. Tuft and Needle will provide a recycling voucher that covers the cost of recycling. You can choose to recycle the mattress at a local recycling center or arrange for a pick up.
- You can keep the mattress. You are free to keep the mattress if you are outside the return window. However, you will not be eligible for the 100-day trial period.
Do I need to repackage the mattress in order to return it?
No. Tuft and Needle mattresses come with a hassle-free return process that does not require you to repackage the mattress. All you need to do is reach out to the customer service team with your order details, and they will handle the rest.
- Tuft and Needle will arrange for a third-party carrier to pick up the mattress from your home.
- Once the mattress is picked up, you will receive a full refund.
- The mattress must be returned in its original condition and packaging.
Are there any additional shipping or restocking fees associated with returning a mattress?
No, Tuft and Needle does not charge any additional shipping or restocking fees when returning a mattress. However, customers are responsible for covering the return shipping cost.
How long does it take for the refund to appear on my credit card statement?
Once Tuft & Needle has approved your return request, the refund will be processed within 3-10 business days.
- If you used a credit or debit card, the refund will appear on your statement within 3-5 business days.
- If you used PayPal, the refund will appear on your PayPal account within 3-10 business days.
- If you used an eGift card, Tuft & Needle will issue a new eGift card within 3-10 business days.
Are There Any Special Instructions for Disposing of the Mattress After It Has Been Returned?
Yes, there are special instructions to follow when disposing of a mattress after it has been returned. Here are the steps to follow:
- Securely wrap the mattress – The mattress must be securely wrapped in plastic or other material to prevent any further damage or contamination.
- Contact your local waste management company – Contact your local waste management company to arrange for the mattress to be disposed of in a safe and responsible manner.
- Properly dispose of the mattress – Ensure that the mattress is disposed of according to local regulations and in a manner that is safe for the environment.
It is important to follow the above steps for proper disposal of the mattress. Failure to do so could result in a fine or other legal consequences.
Returning a Tuft and Needle mattress is an easy and hassle-free process. All you need to do is reach out to their customer service team, obtain an authorization number, and then arrange for your mattress to be picked up. You will receive a full refund minus the cost of the return shipping.